Mi carrito


Privacy and Cookies Policy

The website at altvalora.ch and the web shop integrated therein (collectively hereinafter referred to as "website") are operated by Altvalora Ltd, Avenue du Théâtre 1, 1005 Lausanne, Switzerland (hereinafter "altvalora" or "we"). Protecting your personal data is a central concern for us. As part of this Privacy Statement, we are informing you about the type, scope and purpose of the collection, processing and use of your personal data.

1. Principles

We collect, process and use your personal data in accordance with applicable data protection regulations. Personal data is any information of an identified or identifiable natural person. These include, for example, your name, your address, your email address and your phone number.

2. Use of Your Data

To merely visit our website, it is not necessary for you to provide us with personal data (such as your name or your email address). We collect, process and use the personal data, for example, in the following circumstances: provided by you

2.1. Setting Up a Customer Account. You have the option of setting up a personal account on our website. With the customer account, you can conveniently store your personal information for future orders in our system. We require the following information to set up your personal customer account: first and last name, date of birth, phone number, email address, ID number and a password of your choosing. For business customers, the contact details provided by you must be professional details. After successful registration, you can enter your billing and delivery addresses for future orders. The email address you have provided serves as the access code for the account. You may change your information at any time after logging into your account or according to section 4 Rights and Questions About Data Privacy. Upon registration you will automatically receive a confirmation email stating that your account has been set up. Please keep your personal access ID and password strictly confidential.

2.2. Purchase of a product. During the ordering process, we collect, process and use the personal data in order to substantiate, implement and conclude purchase contracts with you. This includes the passing on of your data to third parties to the extent it is necessary in order to execute and control the contractual relationship with us and to comply with our legal obligations.

2.3. Use of Contact Forms. You can contact us directly or request current information from us via the contact forms provided on our website. We collect, process and use the contact information provided by you exclusively to process your inquiry and to replay you correctly.

2.4. Marketing purposes. If you authorise us upon the collection of your data, we will use the data provided to us according to the foregoing sections in order to create user profiles for (i) sending you information regarding related products and services or (ii) conducting market studies on gold, by any means, including electronic means.

3. Cookies

Cookies are small text files that are stored on your computer and allow us to recognize your browser.

When you access our website, our cookies allow that your Internet browser transmits certain information to our server. This includes the date and time of access, the URL (Internet address) of the referring website, the retrieved file, the amount of data transferred, notification of successful retrieval, the browser type and browser version, and information about your operating system. It is not possible for us to attribute this information to a particular person.

This information helps us to make your visit to our website more attractive as well as to improve the convenience and quality of the services provided on the website. We use cookies strictly necessary and analytic cookies:

  • cookies strictly necessary: [first/third party] session cookies strictly necessary to provide you the services of provision of a virtual shopping cart for your online shopping in the website and to enable you to sign in to your customer account; if you disable these cookies, we cannot provide you the above-mentioned services. All session cookies are automatically invalidated when leaving the website.
  • analytic cookies “Google Analytics”: these cookies collect statistical data on the number of visits, pages visited sections or time navigation, etc. to help us to better understand how users use this website and how to improve your experience and our content and services. The cookies of Google Analytics can remain [indicate time] on your device The information generated by the cookie about your use of the website is usually transmitted to and stored by Google on servers in the USA (country which does not offer an equivalent data protection standard to the Spanish one). You can disable Google Analytics cookies at http://tools.google.com/dlpage/gaoptout?hl=de or through your browser settings at any time. However, this may impair the functions and ease of use of our offering. For more information about privacy at Google Analytics, see http://www.google.com/intl/de/analytics/privacyoverview.html.

4. Rights and Questions About Data Privacy

Under the Data Protection Act, you have a right to receive, free of charge, information about your stored data. You can ask for rectification and/or erasure of personal data and object, at any time, to specific data processing (e.g., the creation of user profiles for purposes of advertising, market research or to optimize our website). Your consent revocation shall become effective upon this moment. We will be happy to answer any further questions about data privacy and the processing of your data. You can send your requests regarding the above-mentioned rights and contact us at the email address contact@altvalora.ch. Of course, you can also contact us using the details provided under Contacts on the page entitled About the Company.